Shipping policy

 

How long will it take my package to ship?

Orders can take 3-5 days to process. Once payment has cleared my website your order will be processed and mailed. This is a processing time and not the time it will take for you to receive your order. For example, you will not received your order 3-5 days from the time you ordered. Processing time is the time it takes to get the order ready to be shipped. Shipping time takes from the time the order was dropped off to the post office to the time it takes for the package to be received. 

 

My package was sent back to you, can you resend it?

Yes of course. Simply contact us to make sure we have received it then pay the re-shipping fee so we can send it back out.

 

My package was marked as Delivered by USPS but I didn’t receive it.  (Also read below for lost or missing packages)

Once a package has been picked up by USPS and the tracking number associated to the order has been updated, GloGrl Skincare hands over any and all accountability for shipping, transit and delivery. GloGrl Skincare assumes no responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders.

If your order was marked as “delivered” by USPS and it’s missing; check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office. You may also file a claim directly with USPS at

http://www.usps.com/help/claims.htm

  

Do you accept cancellations, returns or exchanges?

Due to the nature of the product being handmade, ALL SALES ARE FINAL.  


Also, double check shipping information before checking out. If there’s an apartment, suite or unit number make sure you enter it to avoid a Return To Sender issue.